Policy details

Information we collect: We may collect account details such as name, phone number, email address, profile information, doctor registration details, professional verification documents, appointment details, consultation notes, prescriptions, support messages, payment references, cancellation and refund records, device or browser information, and any information you submit when using Ape Doctor services.

How we use information: We use this information to create and manage accounts, verify doctors, schedule appointments, support video consultations, issue and store prescriptions, process payments, manage refunds, respond to support requests, improve service quality, prevent fraud or misuse, maintain platform safety, comply with legal obligations, and communicate important service updates.

Medical and consultation information: Ape Doctor handles health-related information with care and restricts access to users, verified doctors, support staff, and administrators who need access for consultation, prescription, support, safety, compliance, or operational purposes. Users should avoid submitting information that is not necessary for their consultation or support request.

Payments: Online payments may be processed through WEBXPAY or another trusted payment service provider. Ape Doctor may store payment status, transaction references, invoice details, refund status, and audit records, but we do not store full card numbers or sensitive card authentication details on our platform.

Sharing of information: We do not sell personal or medical information. We may share information with verified doctors involved in your consultation, payment processors, hosting and communication providers, support and operational service providers, regulators, law enforcement, or other parties where required by law, platform safety, dispute handling, or service delivery.

Cookies and analytics: The Ape Doctor website and apps may use cookies, device identifiers, logs, and analytics tools to keep the service working, understand usage, improve performance, and protect against abuse. Browser settings may allow you to control some cookies, but disabling them may affect website functionality.

Data security and retention: We use reasonable technical and operational safeguards to protect information from unauthorized access, loss, misuse, or alteration. No internet-based service is completely secure. We retain records for as long as needed for healthcare operations, legal compliance, payment audit, dispute resolution, fraud prevention, and service improvement.

Your choices and contact: You may contact Ape Doctor support to request help with your account, privacy questions, inaccurate information, or data-related concerns. We may need to verify your identity before responding to certain requests.

Policy updates: Ape Doctor may update this Privacy Policy from time to time. Updated versions will be published on the website or app, and continued use of Ape Doctor after publication means you accept the updated policy.